Orders & Delivery
Let us help you find out where your order is, or submit a return request.
Shipping & Delivery
Enjoy free standard shipping on all orders over $75 within Australia! For orders under $75, we charge a flat rate of $9. Once your order is placed, you'll receive an order confirmation email within 5 minutes with your order number and details. After
Returns & Exchanges
To successfully return your order, your items:. Please note that:. Promotional Items. Subject to the terms and conditions of any promotion, products purchased prior to the commencement of a promotion, and which are later included in a promotion at a
Can I update or cancel my order?
We know plans can change! While we’ll always do our best to help, our team moves quickly to get orders on their way - so we can’t guarantee changes or cancellations once an order has been placed. If you need to make a change, please contact us as soo
Why was part of my order refunded?
If an item in your order was unexpectedly out of stock at the time of packing, we’ll issue a refund for that product right away. You’ll receive:. A refund for the unavailable item to your original payment method. A confirmation email outlining the de
How do I return or exchange an item?
We understand sometimes things don’t work out. Here’s what you need to know about returning or exchanging your Love to Dream™ order:. To be eligible for a return, your item must:. Please keep in mind:. Need help with a faulty or incorrect item?Please
Why was my order cancelled and refunded?
We always aim to fulfil every order, but in rare cases, stock availability may change before your order is processed. If your entire order can’t be fulfilled, we’ll:. We understand this can be disappointing and truly appreciate your understanding.
What should I do if I received the wrong item?
If you’ve received an incorrect item, we’ll do our best to fix it quickly. Here’s what to do:. Once we’ve confirmed the issue, we’ll:. Thanks for your patience - we’re here to help make things right.
How long does it take to process a return?
Once your return has been delivered to our warehouse, it’s usually processed within 2 business days. You’ll receive a confirmation email as soon as your return has been completed. If it’s been longer than 3 business days and you haven’t heard from us
Why hasn’t my order gone through?
If you received an error message at checkout or haven’t received an order confirmation, your payment may not have gone through. Common reasons include:. What to do:. Any pending charges from failed attempts should automatically reverse within 24 hour